Karen Cross is the head of content and service design at Atlassian—makers of Jira, Trello, and Confluence—and is passionate about creating compelling content-driven experiences that solve real user problems. She holds a Master’s degree in Human-Computer Interaction from Carnegie Mellon University. Her background spans user experience design, information architecture, conversational UIs, workflow analysis, and user research. While working at companies such as lynda.com, Microsoft, and Adobe, she pushed the future of online education, enabled multimodal interaction between voice and touch input, drove formative research for Ford SYNC, and a lot more. Currently at Atlassian, she manages a team that crafts content, UX writing, and long-form documentation to connect the dots for a customer from choosing what products they need; to learning and mastering those products in ways to best unleash the potential of their team.