Keynote

Feedback: How to get what you need, and love what you get

Feedback is a critical part of the content design cycle of work, but it’s also the area that can go most dangerously out of control.

Managers throw in unhelpful comments; stakeholders try to change the focus. The legal team takes too long getting back to you—and when they do, they’ve rewritten whole sections for no apparent reason. It’s demoralizing and infuriating.

But getting feedback on work is essential, and managing it well will make you a better content designer. Learn how to get the right feedback, from the right people, at the right time.

In this session, you’ll learn how to:

  • Coach experts and other stakeholders to give the right kind of feedback.
  • Run effective content critiques with other writers.
  • Know what feedback to ignore (and how to do it politely!).
Milly Shaw
Milly Shaw

Content Design Practice Lead, Opencast Software

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