A user onboarding experience is the process that welcomes new users and guides them from their current situations to lasting success. But in a team’s quest to address concerns about conversion metrics and feature awareness, onboarding often gets reduced to a one-size-fits-all, front-loaded piece of instruction. As a result, it misses out on its larger opportunity to support long-term business goals, and doesn’t scale to support new users in different situations. We need to move past front-loaded instruction and toward better onboarding.

In this talk, you’ll:

• Get an overview of guided interaction as an onboarding strategy and why it’s better than frontloaded instruction.
• Learn how to apply guided interaction by mapping the user onboarding journey.
• Understand how the baseline design of your product and its content creates a foundation for better onboarding.