Library talk

A match made in Jira: How program managers can help you scope your work

When was the last time you felt on top of your workload? From milestones to design marathons, content strategists are usually spread thin at their jobs. This means overlapping deadlines, conflicting priorities, and all-around stress.

Cue your friendly program manager! Similar to project managers, we are here to help you with processes and tools that will allow you to take a critical look at what kinds of work they do, the time it takes to execute, and who needs to be involved at what level. Christina, a senior design producer at Zendesk, will share tips, processes, and tools she’s used with the Zendesk content design team.

In this session, you’ll learn how to:

  • Size content design projects.
  • Determine your dependencies.
  • Decide what to do when deadlines and priorities conflict.
  • Protect your time.
  • Explore tools that organize your work and deadlines (hello, Jira!).
Christina Rodriguez
Christina Rodriguez

Senior Product Design Producer, Zendesk

A match made in Jira: How program managers can help you scope your work

When was the last time you felt on top of your workload? From milestones to design marathons, content strategists are usually spread thin at their jobs. This means overlapping deadlines, conflicting priorities, and all-around stress.

Cue your friendly program manager! Similar to project managers, we are here to help you with processes and tools that will allow you to take a critical look at what kinds of work they do, the time it takes to execute, and who needs to be involved at what level. Christina, a senior design producer at Zendesk, will share tips, processes, and tools she’s used with the Zendesk content design team.

In this session, you’ll learn how to:

  • Size content design projects.
  • Determine your dependencies.
  • Decide what to do when deadlines and priorities conflict.
  • Protect your time.
  • Explore tools that organize your work and deadlines (hello, Jira!).
Christina Rodriguez
Christina Rodriguez

Senior Product Design Producer, Zendesk

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