As UX folks, we tend to agonize over every word. Are we being overly dramatic, or does each word choice truly matter? When it comes to service design, the answer is: Yes.
Find out why specific language is so critical to successful service. In this session, Sarah will cover:
- How content and service design work together
- How a single word can make or break your service (with real-world examples)
- How to use specialist terms without breaking the internet
- How to show an organization that their publishing process is breaking their series and their teams